SoundBridge? Shipping or "planning on shipping"?

[Gene Archuletta]

It's been a week from the announced "we're shipping" of the Soundbridge. It's hard to imagine that someone on this list (excluding Roku employeed) or someone over at AVSForums (113K members) or someone at Roku Exchange would have received one by now. When it was announced "we are shipping" was that from the manufacturer to Roku? I'd be willing to bet that if just 10 were shipped to end users, we would have heard about it somewhere by now.

I'm really anticipating this product, but can't understand the delay?

Thanks!

Gene

[Ted Fitch]

Gene,

I was wondering the same thing, thinking that even if they were shipped
ground last Monday, someone, somewhere should have gotten one by now and
posted the infamous "I got my Soundbridge today" post...

Maybe this week...
----- Original Message -----
From: "Gene Archuletta" <***@mac.com>
To: <roku-***@lists.rokulabs.com>
Sent: Monday, July 26, 2004 2:10 PM
Subject: [Roku-tech] SoundBridge? Shipping or "planning on shipping"?

Post by Gene Archuletta
It's been a week from the announced "we're shipping" of the Soundbridge.

It's hard to imagine that someone on this list (excluding Roku employeed) or
someone over at AVSForums (113K members) or someone at Roku Exchange would
have received one by now. When it was announced "we are shipping" was that
from the manufacturer to Roku? I'd be willing to bet that if just 10 were
shipped to end users, we would have heard about it somewhere by now.

Post by Gene Archuletta
I'm really anticipating this product, but can't understand the delay?
Thanks!
Gene
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Roku-tech mailing list
http://lists.rokulabs.com/mailman/listinfo/roku-tech

[Jason M]

Last night I was going through my last month's VISA statement and noticed a
$5.95 charge on 6/26 from Roku. I'm assuming that it was probably a shipping
charge for the Soundbridge I pre-ordered. Anyone else get this?

[Mike Kobb]

Hi all,

Here's a quick update on SoundBridge shipping status.

We started shipping small quantities on the 19th, and we have been ramping
up production from there.

The first few units went to our retailer partners and members of the press
for the purpose of reviewing the final SoundBridge production build. Our
volume is ramping up and folks who ordered direct will begin receiving units
next week. We apologize for the inconvenience.

Best,
--Mike

Post by Jason M
Last night I was going through my last month's VISA statement and noticed a
$5.95 charge on 6/26 from Roku. I'm assuming that it was probably a shipping
charge for the Soundbridge I pre-ordered. Anyone else get this?
_______________________________________________
Roku-tech mailing list
http://lists.rokulabs.com/mailman/listinfo/roku-tech

------
Mike Kobb
Senior Software Engineer, Roku
Get more out of your high-def TV.
High-definition photos, art, music and more.
http://www.rokulabs.com
tel: [phone] x12 fax: [phone]

[Ted Fitch]

Mike,

Thanks for the update,

I can't wait to get it!

Ted
----- Original Message -----
From: "Mike Kobb" <***@rokulabs.com>
To: "Roku Tech" <roku-***@lists.rokulabs.com>
Sent: Tuesday, July 27, 2004 1:32 PM
Subject: Re: [Roku-tech] Re: SoundBridge? Shipping or "planning on
shipping"?

Post by Mike Kobb
Hi all,
Here's a quick update on SoundBridge shipping status.
We started shipping small quantities on the 19th, and we have been ramping
up production from there.
The first few units went to our retailer partners and members of the press
for the purpose of reviewing the final SoundBridge production build. Our
volume is ramping up and folks who ordered direct will begin receiving units
next week. We apologize for the inconvenience.
Best,
--Mike

Post by Jason M
Last night I was going through my last month's VISA statement and noticed a
$5.95 charge on 6/26 from Roku. I'm assuming that it was probably a shipping
charge for the Soundbridge I pre-ordered. Anyone else get this?
_______________________________________________
Roku-tech mailing list
http://lists.rokulabs.com/mailman/listinfo/roku-tech

------
Mike Kobb
Senior Software Engineer, Roku
Get more out of your high-def TV.
High-definition photos, art, music and more.
http://www.rokulabs.com
tel: [phone] x12 fax: [phone]
_______________________________________________
Roku-tech mailing list
http://lists.rokulabs.com/mailman/listinfo/roku-tech

[Anthony Wood]

probably not.... if you don't know what it is contact customer care (phone
number on our web site).

----- Original Message -----
From: "Jason M" <***@eveningcreek.com>
To: <roku-***@lists.rokulabs.com>
Sent: Monday, July 26, 2004 3:12 PM
Subject: [Roku-tech] Re: SoundBridge? Shipping or "planning on shipping"?

Post by Jason M
Last night I was going through my last month's VISA statement and noticed a
$5.95 charge on 6/26 from Roku. I'm assuming that it was probably a shipping
charge for the Soundbridge I pre-ordered. Anyone else get this?
_______________________________________________
Roku-tech mailing list
http://lists.rokulabs.com/mailman/listinfo/roku-tech

[Jason M]

I called customer care and found that the charge was for shipping for my
Soundbridge. I took up Roku's offer for a Soundbridge credit and free art pack
download when the HD1000 was lowered. The hicup was that the shipping charge
was added to the download instead of the Soundbridge. However, I was told I
would not be charged shipping again for the Soundbridge so it balances out.

-Jason